Customer Experience Supervisor
JiffyPlano, Texas, United States
Posted July 24, 2025
Full Time
About the Company
Jiffy.com is the #1 US online reseller of blank imprintable clothing. We launched over a decade ago with a clear mission: Use technology to combine an unparalleled level of customer service with the fastest delivery the blank apparel industry has ever seen. Today, our team helps millions of creators, makers, and entrepreneurs bring their ideas to life with quality products and the materials to express their craft and grow their own businesses. Our focus on providing superior value and customer service remains as strong as ever. We’re continually delighted and inspired by the success of our customers! Visit us at jiffy.com.
Job Description
Jiffy.com is seeking a Customer Experience Supervisor to optimize processes, improve customer satisfaction, and drive efficient operations. This hybrid role involves data analysis, root cause identification, and process implementation to enhance the customer journey. The supervisor will lead a team and advocate for customer needs in a fast-paced environment.
Requirements
- Bachelor’s degree in Business, Operations, Customer Experience, or a related field.
- 5+ years of experience in customer experience, operations, or process improvement.
- Experience leading CX transformation initiatives, implementing automation, and improving self-service options.
- Strong analytical and problem-solving skills.
- Passion for enhancing the customer journey and making it smoother.
Benefits
- Hybrid work model
- Opportunities for growth
- Employer-paid benefits
- Wellness stipend
- Clothing perks
