Customer Experience Manager

Jiffy.com is seeking a Customer Experience Manager to lead a team of customer care representatives and develop strong supervisors. The role involves owning performance metrics, driving operational excellence, and championing the customer voice.

Requirements

• Bachelor’s degree in Business, Operations, Customer Experience, or a related field.
• 3+ years of people management experience in a customer service, contact center, or CX environment.
• Experience managing both frontline team members and people leaders (Supervisors or Team Leads).
• Proven ability to coach, develop, and hold individuals and leaders accountable.
• Strong analytical skills with experience using metrics to drive performance improvements.
• Excellent communication and collaboration skills.

Benefits

• Generous compensation and employer paid benefits
• Annual wellness and professional development Stipend
• Hybrid work model with in-office training to set you up for success
• Opportunities to grow within the company