Customer Support Specialist (Hybrid, Mexico City)

Customer Support Specialist responsible for providing support to customers via phone, email, and internet. The role requires excellent social skills, strong communication skills, and the ability to adapt to various customer styles. The ideal candidate is passionate about helping people, has a real interest in the restaurant or hospitality industry, and is fluent in both English and Spanish.

Requirements

• Excellent social skills
• Strong communication skills
• 1+ year experience providing customer support
• Experience using current Microsoft Windows and Apple operating systems
• Knowledge of iOS and Apple Hardware

Benefits

• Work from anywhere for up to 20 days per year
• Company-paid therapy sessions
• Company-paid subscription to Headspace
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours