Real Time Specialist

OpenTable is seeking a Real Time Specialist to manage workforce management processes, provide service level information, and serve as a central point of contact for supervisors and senior management. The successful candidate will be responsible for prioritizing workloads, processing time off requests, and maintaining telephony systems.

Requirements

• Minimum 1-2 years experience in a contact center environment
• Basic knowledge of GSuite (Docs, Sheets, Pages, etc.) as well as Excel
• Ability to handle confidential and sensitive information in a manner consistent with OpenTable policies
• Demonstrate working knowledge and adherence to all P&C & WFM policies, procedures, guidelines, and practices
• Ability to work independently with minimal supervision
• Good interpersonal communication including both written and verbal communication to all levels
• Strong customer focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making
• Basic understanding of contact center key performance metrics such as service level, average handle time, adherence, etc.
• Ability to work within OpenTable hours of operation, including nights & weekends

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars, Leadership development, Access to thousands of on-demand e-learnings, Travel Discounts, Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours