Supervisor, Collections Operations (R13291)
OportunLeón, Guanajuato, Mexico
Posted March 25, 2026
Full Time
About the Company
Oportun is a mission-driven financial services company that puts its members' financial goals within reach.
Job Description
Oportun is seeking a motivated Collections Supervisor to lead and inspire a team of agents in a fast-paced call center environment. The ideal candidate will bring strong leadership, coaching, and problem-solving skills to ensure the team consistently meets performance goals while delivering excellent service to our members.
Requirements
- Lead, coach, and develop a team of collection agents to achieve performance goals and maintain service quality.
- Track and analyze key performance indicators (KPIs), including delinquency rates, roll-back/forward rates, recovery rates, promise-to-pay conversion, tool enrollment rates, and first-call resolution rates, ensuring targets are consistently met or exceeded.
- Maintain up-to-date knowledge of legal and compliance requirements (e.g., FDCPA, UDAAP, TCPA) and ensure all team activities align with these standards.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
