Collections Supervisor
SWBCMonterrey, Nuevo León, Mexico
Posted June 27, 2025
Full Time
About the Company
Headquartered in San Antonio, SWBC is a diversified financial services company co-founded in 1976 by Charlie Amato and Gary Dudley on the principles of providing excellent customer service and putting clients and their needs first. As an international financial services company, we provide quality products and services to help financial institutions, businesses, and individuals meet their goals. We are licensed to market and service a variety of financial products in all 50 states, offering solutions through several wholly-owned subsidiary corporations. What separates us from the rest: • We’re dedicated to security. • We consistently invest in technology. • We invest in our team members. • We have a strong marketing team. • We’re a relationship-based company. Follow us, and let’s move Forward. Together.
Job Description
SWBC is seeking a Collections Supervisor to oversee staff and activities related to collection and adjustment of severely delinquent accounts, exercising discretion and independent judgment with limited supervision.
Requirements
- High school diploma or GED
- 5+ years of call center experience, preferably in telephone collecting and related duties
- 2+ years of supervisory/leadership experience
- Strong working knowledge of consumer laws and regulations relating to collection
- Working knowledge of personal computers to include MS Word and Excel
- Core leadership abilities: planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills
