Junior Technical Support Engineer (fresh graduate)
OPSWATPetah Tikva, Center District, Israel
Posted August 15, 2025
Full Time
About the Company
OPSWAT is a cybersecurity company dedicated to protecting critical infrastructure by eliminating malware and zero-day attacks. Their products focus on threat prevention and secure data transfer, ensuring productive systems with minimal risk of compromise. Trusted by 98% of U.S. nuclear power facilities, OPSWAT emphasizes comprehensive security measures for files and devices at all times.
Job Description
OPSWAT is seeking a Junior Technical Support Engineer to join their Customer Support team. The role involves managing customer issues, mentoring others, improving support processes, and contributing to product roadmap decisions. It's a small, dynamic company offering opportunities to contribute to growth and impact.
Requirements
- Review and prioritize customer queue
- Investigate customer-reported issues
- Collaborate with internal departments
- Provide responsive phone and chat support
- Document and report customer interactions
- Continuous improvement of technical knowledge
