Technical Support Engineer
OzowCape Town, Western Cape, South Africa
Posted September 9, 2025
Full Time
About the Company
Ozow is a leading payment solutions provider offering automated EFT services through multiple platforms like SMS, eCommerce, eBilling, QR Code, and POS. With its secure system and low transaction fees, Ozow enables real-time payments and reduces abandoned carts, promoting financial inclusion in Africa. The company has processed over a billion transactions worth R5 billion and is committed to making digital payments accessible and affordable for all merchants.
Job Description
Ozow is a leading fintech company redefining digital payments in South Africa. They are seeking a Technical Support Engineer to provide excellent customer service, assist developers with system integration, and resolve technical issues. The role involves a 24/7 support team, collaborating with engineering teams and merchants.
Requirements
- Proven minimum experience of 2-4 years as a Technical Support Agent
- Relevant tertiary qualification in information technology, Computer Science or relevant field
- Experience working with APIs and system integrations
- Experience troubleshooting logs and using Dev tools (Postman)
- Ability to work shifts and stand by during peak times
- Understanding of computer systems, mobile devices, and technical products
- Good problem-solving and diagnostic skills
- Excellent communication and teamwork skills
- Understanding of remote desktop applications and help desk software
Benefits
- Healthy breakfast
- Lunch and snacks
- Team connects
- On-site Barista
- Birthday Leave
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
