Technical Support Engineer

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity. We are looking for an Associate Support Engineer to join our technical support team and assist customers in troubleshooting and resolving technical issues efficiently.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 1-2 years of experience in technical support, helpdesk, or IT service role
• Familiarity with ticketing systems (e.g., Jira, Service Cloud, Zendesk, ServiceNow)
• Strong problem-solving abilities and attention to detail
• Excellent English and Mandarin communication skills (written and verbal)
• Hands-on experience with Windows and Linux environments
• Familiarity with networking concepts (TCP/IP, DNS, firewalls, etc.)

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and skill development
• Exposure to cutting-edge technologies and industry-leading products
• Collaborative and dynamic work environment