Technical Support Engineer

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. We are looking for Technical Support Engineers to join our growing team and build their career with us!

Requirements

• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
• Excellent verbal, written and interpersonal skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24-hour snacks and beverages
• Health insurance and health subsidy
• Retirement plan, life insurance, and savings plan
• Team socialization allowance and attendance bonuses
• Year-end performance bonus (company discretion)