Onsite Application Support Engineer (South Africa)

Optasia is a B2B2X financial technology platform seeking a Service Operations Engineer for onsite application support in South Africa. The role requires a technical engineer with wide-ranging experience, excellent communication skills, and expertise in resolving complex issues.

Requirements

• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times
• Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation

Benefits

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart