System Support Engineer

AirAsia is seeking a System Support Engineer to provide day-to-day technical support for complex, API-driven platforms. The role involves monitoring and supporting live production systems, incident triage and resolution, and working closely with senior support and engineering teams.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field
• 3–5 years of experience in system support, application support, or IT operations roles
• Experience supporting production systems in a fast-paced, high-availability environment
• Basic understanding of web applications, APIs, and distributed systems
• Familiarity with reading logs, using monitoring tools, and troubleshooting common system issues
• Ability to follow structured troubleshooting and escalation procedures
• Good communication skills and ability to work with both technical and non-technical users

Benefits

• Competitive compensation
• Travel benefits
• Opportunities for skill development