Manager, Systems Support Engineer

AirAsia is looking for a Lead / Manager, Platform Operations & Systems Engineering to take ownership of platform stability, integration operations, and internal systems enablement, while leading a cross-functional team across support, engineering, and QA.

Requirements

• Degree in Computer Science, Engineering, Information Systems, or a related field.
• 6+ years of experience in system support, application support, integration engineering, or production operations roles.
• 3+ years in team leadership
• Strong experience supporting API-driven systems and distributed platforms in production environments.
• Proven ability to troubleshoot complex integration issues involving third-party systems.
• Solid understanding of HTTP APIs, JSON/XML payloads, authentication mechanisms, and error handling patterns.
• Experience working with logging, monitoring, and alerting tools to diagnose and resolve production issues.
• Experience in setting up and integrating support tools such as Salesforce and Jira

Benefits

• Competitive compensation
• Travel benefits
• Opportunities for growth