Senior Systems Support Engineer

AirAsia is looking for a Senior Systems Support Engineer Lead to operate and lead confidently at the intersection of production support, system integration, and platform reliability. The successful candidate will own production support for core platform integrations, monitor and resolve production issues, and support the gradual evolution of platform capabilities.

Requirements

• Degree in Computer Science, Engineering, Information Systems, or a related field.
• 6+ years of experience in system support, application support, integration engineering, or production operations roles.
• Strong experience supporting API-driven systems and distributed platforms in production environments.
• Proven ability to troubleshoot complex integration issues involving third-party systems.
• Solid understanding of HTTP APIs, JSON/XML payloads, authentication mechanisms, and error handling patterns.
• Experience working with logging, monitoring, and alerting tools to diagnose and resolve production issues.
• Familiarity with cloud environments (AWS, GCP, or Azure) and containerized deployments is an advantage.
• Ability to read and understand application code (e.g. Java, Node.js, Python, or similar) for troubleshooting purposes.
• Experience with incident management processes and post-incident reviews.
• Prior exposure to travel technology, airline systems, OTA platforms, payments, or e-commerce is a strong advantage.

Benefits

• Competitive compensation
• Travel benefits
• Opportunities for growth