Senior Operations and Technical Support Officer

Optimiza is seeking a highly skilled Senior Operations and Technical Support Officer to join our dedicated team. In this key role, you will be responsible for ensuring that our operations run smoothly while providing exceptional technical support to clients and internal teams.

Requirements

• Oversee daily operations and ensure the efficient delivery of technical support services to clients and users.
• Provide expert-level technical assistance, resolving complex issues and inquiries related to applications, systems, and infrastructure.
• Collaborate with cross-functional teams to identify operational inefficiencies and implement process improvements.
• Develop, maintain, and update operational documentation, including standard operating procedures (SOPs) and technical guides.
• Train and mentor junior support staff to enhance their skills and improve overall team performance.
• Monitor system performance and conduct regular analysis to identify areas for enhancement and optimization.
• Act as a liaison between technical teams and management, providing insights and recommendations for operational strategies.

Benefits

• Class A Health Insurance