Senior Customer Success Manager

Join Optimizely as a Senior Customer Success Manager and drive customer success, lead renewals, and create qualified upsell leads within the assigned client base. This role requires 5+ years of experience in client-facing roles and a strong understanding of digital marketing and related disciplines.

Requirements

• Actively prospect within the customer base to grow recurring revenue
• Upsell Education and Expert Services and cross-sell additional products
• Achieve and exceed sales objectives within assigned accounts and territories
• Engage, strategize, and build strong relationships with senior-level executives at client companies
• Manage the renewal pipeline and provide timely, accurate forecasting reports
• Maintain professional and technical knowledge of Optimizely's Commerce products
• Proactively conduct client research and share industry-specific insights
• Deliver tailored sales presentations to align products and services with customer needs
• Maintain long-term, constructive, and effective client relationships
• Maintain regular communication with clients through QBRs and scheduled meetings
• Establish and maintain a trusted advisor role with clients
• Maintain in-depth visibility into the financial status of accounts at all times
• Serve as the single point of contact for customers, partners, and internal sales regarding service opportunities

Benefits

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day