Support Engineer

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.

Requirements

• User Support Excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
• Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment.
• Lifecycle IT Management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
• Proactive Environment Management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment.
• Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
• Security and Compliance Audits: Regularly audit the IT environment to ensure compliance with security standards and policies.
• Strategic Project Management: Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements.
• Hardware Management and Office IT Setup: Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity.
• Enterprise IT Solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Benefits

• Performance-based bonus structure
• Opportunity to work alongside best-in-class professionals from over 50 different countries
• 25 paid vacation days in your first year, increasing to 30 from your second year onwards
• Training opportunities
• Discounts on health insurance
• Fully paid first-class commuting expenses
• Extensive office perks
• Training and continuous learning opportunities
• Competitive relocation packages and visa sponsorship