Technical Support Engineer

By 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences. Optix is the first and only flex space automation software, enabling coworking and flex operators to thrive.

Requirements

• 2-3 years of technical support experience
• Understanding of web development basics — experience with backend technologies (e.g. PHP and Python), and modern frontend frameworks (Vue, React, or AngularJS) is ideal, but we’re also excited to hear about your skills in other languages and technologies
• Experience with MySQL or other relational databases
• Understanding of APIs using REST and/or GraphQL, SDKs & Webhooks
• Excellent communication skills and have the ability to question, clarify, empathize, use appropriate tone and language when working with clients
• Strong problem solving skills and the ability to think critically, troubleshoot, and utilize resources to answer questions

Benefits

• Competitive salary compensation
• Employee Stock Option Plan offering
• Excellent health and dental coverage program provided by Sunlife
• Mission-driven workplace experience with a positive, collaborative and supportive team culture
• Personal and professional growth opportunities
• Healthy snacks and locally roasted coffee – slow pour is our jam
• Team lunches and socials
• Annual health and fitness credit
• Fun offsite activities that allow us to reconnect as a team
• A beautiful, waterfront Gastown office and a flexible hybrid workplace plan