Support Manager
Optomec Inc.Saint Paul, Minnesota, United States
Posted April 3, 2026
Full Time
About the Company
Optomec Inc. designs, develops, and industrializes Aerosol Jet additive manufacturing systems and related motion control electronics. The company leads global engineering and manufacturing operations for advanced 3D printing hardware, providing end‑to‑end solutions from system design to outsourced production and contract manufacturing partnerships across electronics and metal printing.
Job Description
Lead and manage field support operations, dispatch oversight, and customer-facing escalation communications remotely. Oversee daily field operations, ticket lifecycle in Salesforce, and technician coaching.
Requirements
- 4+ years managing field service or technical support teams with dispatch/field technicians
- Hands-on experience using Salesforce Service Cloud
- Strong understanding of SLA design/enforcement and escalation matrices
- Excellent remote customer-facing communication skills
