Account Manager, Diagnostics role at OraSure Technologies Inc. responsible for developing relationships with end-users and conducting sales calls to meet sales quotas and account closure goals.
Requirements
- Meet monthly, quarterly and yearly sales quotas and account ‘close’ goals and provide customer feedback to improve OraSure products
- Prospect new customers within a prescribed territory
- Market/promote products within the assigned territory to meet or exceed sales quota and account closure goals
- Support and train new customers, assist with validations as required
- Support and manage appropriate distribution partners to help drive demand for OraSure products with their end customers
- Prepare and present business reviews for all key customers as defined by your Sales Manager
- Follow up with all new and existing customers to ensure training is completed, product is being utilized correctly, and seek opportunities to expand business in existing accounts
- Provide customer support as needed
- Introduce new OraSure products/services when applicable
- Work cooperatively and synergistically with team members and across business units
- Annual/daily revenue forecasting as required by Sales Manager
- Responsibility for meeting sales objectives in the assigned territory, including prospecting, forecasting and closing business
- Ensuring the success of distribution partners through educating, directing, and holding accountable those that carry OraSure products in the territory
- Provide sales management with accurate forecasts, business plans and territory reports
- Gathering competitor intelligence, researching customer base
- Scheduling appointments and associated business travel
- Meet and exceed goals for demand generating KPI’s (Key Performance Indicators), including customer meetings, phone calls, and other critical activities
- Product demonstration and instruction in assigned territory
- Attending trade shows and conferences, as directed by Sales Director
- Prompt follow-up to customer inquiries, by phone, email or written correspondence
- Use of OraSure’s Customer Relationship Management (SFDC) program on a daily basis to enter customer contact information, leads, and pipeline management
- Face to face and virtual client appointments, presentations to decision makers, in-service demonstration for staff
- Provide outstanding customer service to both new and existing customers.
- Proactively identify customer issues and assist in their resolution
- Timely completion of all administrative assignments, including monthly reports, routine forecasts, expense reports, and SFDC documentation
- Performs job duties and tasks in compliance with OraSure Technologies’ standards and specifications.
- Ensures job duties and tasks conform to FDA and ISO regulations that apply to OraSure Technologies, Inc.
Benefits
- Tiered Medical PPO, EPO, Vision and Dental coverage
- Disability and Life Insurance Benefits
- Generous 401K plan and company-matching contributions
- Highly competitive paid time-off
- Maternity Leave and Parental Leave Coverage
- Employee Referral Program
- Employee Assistance Program
- Employee Service Recognition
- Job-related Training Programs
- Ability to participate in Teams, Committees, Events and Clubs
