Customer Success Manager - New York City

Orb is a high-velocity team shipping infrastructure that's defining the future of monetization. We're looking for a unique person to join our burgeoning Success team as a Customer Success Manager.

Requirements

• 5+ years of customer-facing experience in high growth SaaS and/or B2B startups
• Excellent communication and interpersonal skills
• Knowledge of cloud architectures and data infrastructure technologies
• Executive presence and instinct with VPs & C-level
• Experience with managing several personae within an account
• Consultative mindset
• Proven track record in planning and executing successful Business Reviews and Health Checks
• Ability to work US east coast business hours

Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend
• Meaningful equity in the form of stock options