Orbia Advance Corporation is seeking a Field Service Analyst to join their team in providing on-site service and support for end-user IT services. The Field Service Analyst will execute on-site activities assigned through the ITSM tool, resolve basic incidents, and support the execution of simple changes requiring local presence.
Requirements
- Highest level of secondary vocational education in IT (or willingness to obtain equivalent IT education)
- ITIL 4 Foundation certification (or willingness to complete it)
- 1ā2 years of experience in an end-user-facing IT support role
- Very good command of English and the local language
- General technical orientation with strong motivation to grow in IT
- Familiarity with the ITIL framework and experience working in a process-oriented environment
- Working experience with ServiceNow or another ITSM system from a support perspective
- Working experience with Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint)
- Working experience with Microsoft Intune or similar device management solutions (basic understanding is acceptable at junior level)
- Hands-on experience with end-user IT devices such as workstations, laptops, mobile phones, and printers
- Basic exposure to server environments and network equipment (switches, Wi-Fi, patching)
- Understanding of fundamental IT administrator processes (accounts, permissions, device setup, onboarding/offboarding)
- Service-oriented attitude: empathy, customer focus, willingness to go the extra mile
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks, prioritize effectively, and handle urgent deadlines
- Ability to uphold and represent the organizationās goals, culture, and values
Benefits
- 401k with a 6% company match
- Multi-tier benefits (Medical, Dental, Vision) that you can tailor for yourself and dependents which include Employer-paid Short-Term Disability, Long-Term Disability, & Life Insurance
- Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement
- Tuition reimbursement
- 11 paid company holidays
- Paid vacation time
- Paid sick time
- Career development opportunities
- Employee relocation assistance
