Ordergroove is looking for a Senior Customer Success Manager to own a highly strategic $3M–$7M+ ARR book of business and drive retention, growth, and strategic outcomes across a portfolio of enterprise accounts.
Requirements
- 6+ years of customer management, account management, or vendor management experience, ideally with time spent in SaaS, retail-tech, or mar-tech
- Experience owning a $3M–$7M+ ARR book of business, or a clear track record of managing portfolios of comparable scale and complexity
- Enterprise experience working for or with large, recognizable brands (think Amazon, Expedia, or similar); technology and SaaS companies in the e-commerce space are a strong plus
- Demonstrated ability to build and maintain relationships with senior executives, including VP and C-suite leaders (CTO, CMO, CFO, COO); experience doesn't need to be as the primary point of contact, but you should be able to point to meaningful exposure at that level
- Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
- Outstanding communication, interpersonal, and presentation skills, including communicating with executives, distilling complex data into clear narratives, navigating hard conversations with confidence, and commanding a room
- Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce, and Magento
- Prior experience working for or with agencies in the digital space
- Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients
- Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done
- Ability to manage competing priorities in a fast-paced environment
- Excellent work ethic, team player, resourceful, and a positive can-do outlook
- Advanced skills in Google Suite
- Effectiveness in leveraging AI tools to drive business outcomes and increase company efficiency
- BS / BA degree required
Benefits
- Flexible PTO
- Totally remote (anywhere in the US) workforce
- Annual personal development budget
- Competitive compensation (including stock options)
- Incredible, affordable benefits
