As a Senior Customer Success Manager, you will be responsible for ensuring every strategic customer achieves maximum success with Trustpilot by driving strategic product adoption, strengthening enterprise-level customer health, and maximizing high-value retention.
Requirements
- Significant experience (5+ years) in Customer Success or Account Management, specifically managing a portfolio of Enterprise or Strategic customers in a SaaS or technology environment.
- Proven ability to drive deep product adoption, customer satisfaction (NPS), and high-value retention results in a complex, multi-stakeholder sales and service environment.
- Technically proficient and able to guide Enterprise or strategic customers through complex setup, integration, advanced usage, and strategic best practices.
- Exceptional communication and executive relationship-building skills across multiple stakeholder levels, including C-suite.
- Comfortable working with large data sets and strategic business insights to identify trends, risks, and expansion opportunities within complex accounts.
- Highly organized with excellent follow-through and attention to detail.
- Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver comprehensive strategic customer value.
- A genuine passion for helping Enterprise or strategic customers succeed and seeing measurable business impact.
- A good understanding of the digital advertising/search marketing industry – preferred.
Benefits
- Competitive base salary range from $95,000-110,000
- 20 vacation days + 2 personal days + 10 paid holidays
- Two (paid) volunteering days a year
- Rich learning and development opportunities supported though the Trustpilot Academy and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- 24/7 Employee Assistance Plan and full access to Headspace
- Paid parental leave for employees who have been employed for over 6 months
- Regular opportunities to connect and get to know your fellow Trusties
- Dog friendly office space
