Senior Customer Success Manager

Leapwork is seeking a Senior Customer Success Manager to serve as a strategic advisor and trusted partner to enterprise customers, driving measurable business value and long-term success.

Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, or a similar customer-facing SaaS role
• Proven experience managing large enterprise customers and complex stakeholder environments
• Strong commercial mindset with experience supporting renewals, retention, and account growth
• Exceptional communication, presentation, and relationship management skills with the ability to engage executive stakeholders
• Strong project management skills with a proven ability to coordinate cross-functional teams and drive complex, multi-stakeholder engagements to successful outcomes
• Demonstrated ability to manage multiple priorities and navigate ambiguity in high-growth environments
• Experience using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot, etc.)
• Strong analytical and problem-solving skills with a data-driven approach to customer success
• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement