Leapwork is seeking a Senior Customer Success Manager to serve as a strategic advisor and trusted partner to enterprise customers, driving measurable business value and long-term success.
Requirements
- 5+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, or a similar customer-facing SaaS role
- Proven experience managing large enterprise customers and complex stakeholder environments
- Strong commercial mindset with experience supporting renewals, retention, and account growth
- Exceptional communication, presentation, and relationship management skills with the ability to engage executive stakeholders
- Strong project management skills with a proven ability to coordinate cross-functional teams and drive complex, multi-stakeholder engagements to successful outcomes
- Demonstrated ability to manage multiple priorities and navigate ambiguity in high-growth environments
- Experience using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot, etc.)
- Strong analytical and problem-solving skills with a data-driven approach to customer success
- Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement