User Experience Researcher

We are looking for a UX Researcher to support a new discovery phase for a government and commercial-focused digital application, shaping the direction of a complex, high-impact service by ensuring user needs are clearly understood and evidenced from the outset.

Requirements

• Proven experience conducting and delivering user research in a digital product or service environment
• Strong qualitative research skills, particularly in user interviews and usability testing
• Ability to analyse research findings and translate them into clear, actionable insights
• Experience working collaboratively within multidisciplinary agile teams
• Excellent communication skills with the ability to present complex findings clearly to a range of audiences

Benefits

• Competitive salary
• Pension (OS contribute up to 12.07%)
• Performance-related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free subscription to OS Maps and access to wellbeing support
• Volunteering leave and matched fundraising