Service Design & Management Lead (IRE)

Origina is looking for a Service Design & Management Lead (IRE) to launch a new technical assurance offering – SteadyState. The role involves designing and delivering a blueprint for service delivery, codifying processes, and ensuring scalable, repeatable delivery.

Requirements

• Proven experience in service design and transition within IT services, managed services, or SaaS support
• Strong grounding in service management frameworks (e.g. ITIL)
• Demonstrated ability to map customer journeys and embed governance and quality standards
• Extensive background in customer operations, enterprise support services, or consulting
• Track record of delivering scalable processes and coaching internal teams to adopt them
• Experienced service management leader with a hands-on, outcome-driven approach
• Able to translate technical expertise into structured, repeatable customer-facing services
• Skilled in change management and communication

Benefits

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• Family Health, Dental & Vision Insurance from day 1
• Life insurance & Income Protection
• 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
• Generous Maternity & Paternity leave policies
• 6% Pension match
• €200 annual wellness benefits
• €1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful causes
• Employee Assistance Programme