Origina is looking for a Service Design & Management Lead (IRE) to launch a new technical assurance offering – SteadyState. The role involves designing and delivering a blueprint for service delivery, codifying processes, and ensuring scalable, repeatable delivery.
Requirements
- Proven experience in service design and transition within IT services, managed services, or SaaS support
- Strong grounding in service management frameworks (e.g. ITIL)
- Demonstrated ability to map customer journeys and embed governance and quality standards
- Extensive background in customer operations, enterprise support services, or consulting
- Track record of delivering scalable processes and coaching internal teams to adopt them
- Experienced service management leader with a hands-on, outcome-driven approach
- Able to translate technical expertise into structured, repeatable customer-facing services
- Skilled in change management and communication
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- Family Health, Dental & Vision Insurance from day 1
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefits
- €1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful causes
- Employee Assistance Programme