Customer Experience Representative

The Customer Experience Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels, focusing on resolving foundational questions and ensuring accurate intake, documentation, and follow-through. Success in this role depends on reliability, communication clarity, and steady progression of platform knowledge across Orion products.

Requirements

• Verbal and written communication skills in client interactions
• Problem-solving, organizational, and time management skills
• Ability to navigate and explain technology
• Ability to work in a fast-paced environment with attention to detail

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability coverage
• 401(k) plan with employer match
• Paid parental leave
• Pet benefits including pawternity leave and pet insurance
• Student loan repayment