Customer Success Associate

The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational questions, guiding clients through core workflows, and ensuring accurate intake, documentation, and follow-through.

Requirements

• Strong verbal and written communication skills in client interactions
• Manages multiple tasks in a fast-paced environment with attention to detail
• Navigates and explains technology
• Strong problem-solving, organizational, and time management skills

Benefits

• Health, dental, vision, and disability coverage on day one
• 401(k) plan with employer match
• Paid parental leave
• Pet benefits including pawternity leave and pet insurance
• Student loan repayment