Platform Support Associate

The Platform Support Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels, resolving foundational questions, and guiding clients through core workflows. This role focuses on reliability, communication clarity, and steady progression of platform knowledge across Orion products.

Requirements

• Strong verbal and written communication skills in client interactions
• Ability to manage multiple tasks in a fast-paced environment with attention to detail
• Strong problem-solving, organizational, and time management skills
• Ability to navigate and explain technology

Benefits

• Health, dental, vision, and disability coverage on day one
• 401(k) plan with employer match
• Paid parental leave
• Pet benefits including pawternity leave and pet insurance
• Student loan repayment