Member & Provider Care Specialist

We're hiring a Care Specialist to join our Member & Provider Escalations team. You will solve complex issues or concerns impacting our providers and the members they serve. You will be a subject matter expert for Member and Provider Services. You will be a liaison between production teams and optimization/strategy teams.

Requirements

• 1+ years in customer support, healthcare, tech and/or related field
• Experience in a fast-paced environment
• 6 + months of member and customer service experience
• 1+ year of escalations experience in a customer service environment
• Bonus Points: 1 + years of claims experience, Bilingual Spanish, Bachelor's degree

Benefits

• Medical, Dental, and Vision Benefits
• 11 Paid Holidays
• Paid Sick Time
• Paid Parental Leave
• 401(k) Plan Participation
• Life and Disability Insurance
• Paid Wellness Time and Reimbursements