Quality Director

Quality Director responsible for ensuring highest standards of quality across product lifecycle, developing and implementing total quality management system, and leading a highly motivated team.

Requirements

• Implement systems and processes to improve quality, increase customer satisfaction, and drive down cost of poor quality
• Participate in Delivery leadership team and provide guidance on strategic direction for quality within the business unit
• Apply lean and continuous improvement techniques to improve operational excellence and quality
• Oversee total quality for Delivery products, including product quality, process improvements, supplier quality, engineering quality, and operations
• Establish policies and procedures based on ISO9001 standards
• Partner with Commercial Global Procurement and Supply Chain team to assure quality of purchased products and services
• Ensure operational quality metrics are established, reviewed, and action items are being executed to drive improvement
• Create processes to ensure product or service performance is in conformance with customers' expectations prior to market launch
• Establish customer satisfaction metrics and analyze statistical data for the Delivery business unit
• Provide oversight on audits and respond to customer complaints and internal reports
• Work directly with customers to identify issues, communicate findings, and take corrective actions

Benefits

• Competitive total rewards package
• Opportunities for growth and success
• Reasonable accommodation for job applicants with disabilities
• Merit-based Equal Opportunity Employer