Customer Account Representative
Otter Tail CorporationFargo, North Dakota, United States
Posted March 24, 2026
Full Time
About the Company
Otter Tail Corporation, headquartered in Fergus Falls, Minnesota with a regional office in Fargo, North Dakota, is a diversified enterprise generating over $1.2 billion in revenue and employing more than 2,400 professionals across the United States and Canada. The company’s portfolio spans electric utility services, manufacturing, health services, food ingredient processing, plastics, construction, and transportation, positioning it as a multi‑industry leader. Otter Tail’s core strength lies in its integrated utility operations, which provide reliable power solutions while supporting complementary industrial activities. This blend of utility expertise and cross‑sector innovation distinguishes Otter Tail in the competitive landscape, enabling it to deliver value to a broad customer base.
Job Description
The Customer Account Representative will serve as the primary day-to-day contact for assigned customers, ensuring timely and accurate order fulfillment, and build strong relationships with customers by understanding their needs and proactively addressing issues or opportunities.
Requirements
- Serve as the primary day-to-day contact for assigned customers
- Monitor and manage the shared Customer Service email inbox
- Enter new orders with strong attention to detail
- Proactively communicate order status updates, delays, or changes to customers
- Identify opportunities to improve truckload efficiency
- Assist Sales in preparing quotes and managing opportunities in CRM
- Maintain and update customer data, order history, and communication records
- Process Returned Material Authorizations (RMAs) and credit requests
- Build strong relationships with customers
- Monitor order status and communicate updates or delays to customers and internal teams
- Work with Sales and Customers to keep requested shipping dates updated
- Manage incoming customer certification requests and ensure timely, accurate delivery
- Generate and maintain specialized reports for contract manufacturing customers
- Identify and document recurring customer needs or service patterns
- Support the Sales team by preparing customer insights, order trends, and fulfillment metrics
- Work closely with Sales, Operations, Traffic and Yard teams to ensure alignment of customer expectations and delivery timelines
- Serve as a backup for select Traffic department responsibilities
- Serve as backup for NPP’s main phone lines when the Receptionist is unavailable
Benefits
- Generous Paid Time Off
- 401k Matching
