Customer Account Representative
Northern Pipe ProductsFargo, North Dakota, United States
Posted March 24, 2026
50000 - 70000 USD
Full Time
About the Company
Northern Pipe Products is a leading U.S.-based manufacturer of high-performance PVC piping solutions for water, sewer, and irrigation infrastructure, serving municipalities, utilities, distributors, and contractors nationwide. Since 1979, the company has built a reputation for quality, consistency, and reliability, offering a full range of AWWA and ASTM‑certified products—including C‑900, sewer, IPS, Schedule 40, highway underdrain, perforated pipe, and specialty lines—crafted entirely in the United States. Its distinctive advantage lies in a customer‑first mindset that prioritizes responsive service, long‑term value, and strong partnership collaboration. Northern Pipe Products remains committed to advancing infrastructure projects through expert industry knowledge and dependable supply.
Job Description
Serve as the primary day-to-day contact for assigned customers, ensuring timely and accurate order fulfillment, and build strong relationships with customers by understanding their needs and proactively addressing issues or opportunities.
Requirements
- Serve as the primary day-to-day contact for assigned customers
- Monitor and manage the shared Customer Service email inbox
- Enter new orders with strong attention to detail
- Proactively communicate order status updates
- Identify opportunities to improve truckload efficiency
- Assist Sales in preparing quotes
- Maintain and update customer data
- Process Returned Material Authorizations (RMAs)
- Work with Sales and Customers to keep requested shipping dates updated
- Generate and maintain specialized reports for contract manufacturing customers
- Support the Sales team by preparing customer insights
- Work closely with Sales, Operations, Traffic and Yard teams
- Serve as a backup for select Traffic department responsibilities
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Health insurance
- Life insurance
