We are seeking a highly motivated and dedicated Fulfillment Center Supervisor to join the team. The Fulfillment Center Supervisor leads all daily warehouse operations — both inbound and outbound — in a high-volume e-commerce and 3PL environment.
Requirements
- Oversee receiving, unloading, staging, verifying, and put-away activities
- Ensure accurate inspection and documentation of inbound shipments
- Coordinate receiving priorities with customer SLAs and shipment schedules
- Manage discrepancies (overages, shortages, damages), perform root-cause analysis, and follow up on resolution
- Create and manage daily inbound schedules based on shipment volume
- Supervise and lead warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
- Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders
- Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
- Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed
- Use WMS and RF scanning tools for inbound and outbound transactions and real-time visibility
- Track and monitor KPIs including receiving cycle time, put-away accuracy, dock turnaround, order accuracy, units per hour (UPH), on-time shipment, and labor productivity
- Provide daily performance reporting to the Operations Management Team
- Identify bottlenecks and implement process improvements to increase speed and accuracy
- Ensure compliance with company policies and standard operating procedures (SOPs)
- Work closely with Inventory Control, Customer Service, Transportation, and other cross-functional teams
- Lead team huddles, performance reviews, and safety briefings
- Support cross-training and peak season surge planning
- Perform other general warehouse duties as needed
- Ensure work areas are safe to operate in
- Daily safety walks, callouts, and observations
- Coach on poor safety behaviors and encouraging good safety practices
- Maintain cleanliness and housekeeping of work areas
- Comply with all OSHA and warehouse safety rules and guidelines
- Communicate and engage with teammates, team leads, and managers daily
- Training, coaching and mentoring associates
- Maintain daily attendance of associates, including timeclock adherence
- Ensure associate compliance with all company rules, policies and guidelines
- Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
