Fanatics Commerce is seeking a Warehouse Operations Supervisor to lead a team of up to 200 employees in a fast-paced fulfillment center. The successful candidate will be responsible for supervising shipping, receiving, and order processing, maintaining department standards, and developing on-going process improvements to drive departmental efficiency.
Requirements
- Supervises all shipping, receiving, and order processing;
- Maintains department standards for productivity, reliability, and accuracy;
- Reviews, prioritizes, and organizes all operational activities during shift;
- Responsible for onboarding of new-hires to meet staffing needs that support forecasted volumes;
- Trains, motivates, coaches, rewards, and disciplines team being supervised;
- Develops Team Leads and employees based on individual strengths and opportunities;
- Engages and Inspires employees to achieve optimal performance results;
- Leads with a customer focus;
- Responsible for managing vacation approvals, time card approval, daily and weekly overtime, hiring, and training;
- Develops on-going process improvements to drive departmental efficiency;
- Assist Ops/Sr. Mgmt with development and implementation of policies and procedures;
- Performs required administrative tasks;
- Prepares required reports and correspondence;
- Maintains a working knowledge of all operating systems pertaining to the work area;
- Maintains safety programs and all required safety training for the team;
- Ensure compliance with safety guidelines at all times;
- Performs other related duties as assigned by management;
- Directly supervises up to 200 employees within the fulfillment center;
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws;
- Experience analyzing large amounts of data to develop and execute a course of action;
- Accountability for employee Performance, Quality and Development;
- Interviewing, hiring, and training employees;
- Planning, assigning, and directing work;
- Appraising performance;
- Rewarding and disciplining employees;
- Addressing barriers and resolving problems;
- Experience using warehouse-based software;
- Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers;
- Experience managing teams of 25 or more;
- Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings;
- Ability to influence peers and leaders across the company to drive the right outcomes;
- Written communication;
- Experience with Lean, Six Sigma, or other process improvement methodologies;
- Bachelor’s Degree and/or equivalent experience (5+ years in a leadership role)
Benefits
- Wellness programs with fitness and weight management partners
- Paid maternity paternity leave
- Infertility treatment
- Flexible time off
- Competitive 401k plan
