Customer Support Executive

Customer Support Executive role involves handling customer queries, providing excellent service, and working independently as part of a global team. The role requires strong communication, problem-solving, and analytical skills. The ideal candidate will have experience in customer service, a can-do attitude, and a passion for travel.

Requirements

• Minimum of 1-year Customer Service experience within a call centre environment
• Excellent customer service with a focus on quality execution
• Able to multi-task, keep calm under pressure and remain patient at all times
• Excellent written and spoken English skills
• Excellent phone handling skills with strong listening skills
• A can do attitude and self-motivated
• Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely
• A sound understanding of web usability & functionality
• High attention to detail with the ability to analyze information and problem solving
• Hard-working, enthusiastic and diligent
• Well organized and ability to manage time effectively
• Able to follow processes whilst adhering to tight deadlines
• Customer focussed and always looking to exceed client expectations