Automotive Service Advisor

Join our client's team as a Service Advisor in the automotive industry, providing exceptional customer service and driving the success of the team.

Requirements

• Set up and schedule appointments to maximize workshop availability
• Answer and attend to customers' queries and update CRM information
• Create job cards and attach relevant documents
• Identify recalls and inform clients, take action, and process information
• Allocate and monitor 'client waiting' appointments
• Communicate with team leaders regarding work status and queries
• Monitor daily log sheet
• Contact customers to approve additional repairs and update team leaders
• Confirm additional/future repairs and order parts
• Identify repeat repair concerns and process job cards
• Prepare weekly job cards for filing and warranty job cards
• Contact customers for vehicle collection
• Request approvals for Government purchase orders and vehicle collection
• Register service packs for new vehicles and upgrade existing service packs
• Process cash deposits and prepare detailed cash and warranty invoices