Customer Advocacy Specialist

At Outreach, we're seeking a Customer Advocacy Specialist to join our Corporate Marketing team and help build a best-in-class advocacy program across our customer base. This high-impact, cross-functional role will blend storytelling, relationship management, and program execution to drive measurable business results.

Requirements

• 1-3 years of experience in customer marketing or advocacy within a B2B technology environment (agency or corporation)
• Experience developing a wide range of customer content, including case studies and testimonials, from concept through completion
• Exceptional written and verbal communication skills, with strong attention to detail and a talent for storytelling, in addition to experience with AI content creation tools
• Ability to build trusted relationships with customers and internal stakeholders while aligning advocacy efforts to business priorities

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups