Customer Advocacy Lead

Verkada is seeking a Customer Advocacy Lead to build and nurture customer relationships with strategic customers, create a "rolodex" of contacts, and support advocacy activities. The role involves proactive networking, building relationships, and working with internal teams to craft narratives and create materials for advocacy activities.

Requirements

• 5-8+ years of experience in customer marketing, journalism, or a similar background
• Excellent writing and editing skills with an eye for brand tone, clarity, and consistency
• Experience proactively building relationships with technical executives and business leaders
• Ability to quickly get past the surface level story and to ask the questions necessary to understand the deeper business impact of a product or service
• Demonstrated comfort with working with technical concepts and products
• Collaborative approach working cross-functionally with communications, sales, and broader marketing teams

Benefits

• Healthcare programs
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits