Product Manager, Support Tooling - Prague, Czechia

Outreach is looking for a Product Manager to help define and drive the roadmap and delivery of internal support tooling that improves efficiency, quality, and scalability across our customer support organization.

Requirements

• 4+ years of product management experience, ideally building internal or platform tooling that supports operational teams (e.g., support, sales, or services) in B2B or enterprise settings
• Experience driving feature/product delivery - from discovery and prioritization through release and iteration
• Strong technical aptitude, with the ability to engage effectively with Engineering on system design, integrations, APIs, and trade-offs
• Familiarity working with support tooling and workflows (e.g., Zendesk, Freshdesk, Salesforce, JIRA, reporting tools)
• Experience shipping AI- or data-powered features or demonstrated fluency in understanding modern AI concepts and best practices
• Clear understanding of enterprise requirements including reliability, security, privacy, and compliance
• Strong analytical skills and comfort using data to guide decisions, trade-offs, and prioritization
• Ability to translate complex systems into intuitive, usable experiences for non-technical users
• Excellent cross-functional communication skills, with experience influencing Engineering, Operations, and key stakeholders
• Customer-first mindset and empathy for support agents - balancing efficiency gains with human-centered design
• Comfort operating in fast-paced, ambiguous environments and making sound, timely decisions

Benefits

• Flexible time off
• 5 weeks of vacation
• 5 annual sick days
• 4% employer supplemental pension monthly contribution
• Private medical care for employee and spouse with Program Health Plus
• Life insurance at 2x annual salary
• 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
• 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs
• Employee referral bonuses
• Fun company and team outings