Program Manager, Supportability - Prague, Czechia

Program Manager, Supportability at Outreach, a company that offers an agentic AI platform for revenue teams. The role involves identifying and eliminating customer friction, executing feedback programs, and driving durable fixes through product improvements and other proactive measures.

Requirements

• 7-10+ years of experience in Technical Support, Support Engineering, Customer Success Operations, or Program/Project Management in a SaaS environment
• Strong analytical skills; comfort with data and metrics to size problems and measure impact
• Understanding of product lifecycle, release management, feature flagging, and change management
• Excellent written and verbal communication abilities
• Demonstrated understanding of Support functions and KPIs
• Bachelor’s degree or deep relevant equivalent experience

Benefits

• Flexible time off
• 5 weeks of vacation
• 5 annual sick days
• 4% employer supplemental pension monthly contribution
• Private medical care for employee and spouse
• Life insurance at 2x annual salary
• 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
• 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs
• Employee referral bonuses
• Fun company and team outings