Application Support Manager

We are seeking an experienced Application Support Operations Manager to lead their assigned team of support analysts and optimize our support operations. The role is responsible for effectively guiding team members and ensuring they have the required technical and product knowledge to address customer issues. The role will contribute to shaping the organizational culture, fostering collaboration within the team and cross-functionally with key stakeholders, while proactively identifying and addressing obstacles to enhance both team performance and customer experience.

Requirements

• Proved experience in customer support or operations management
• Proven leadership and team management skills
• Strong analytical, problem-solving, and troubleshooting skills
• Proven leadership in implementing new tools like AI, process improving through implementing automation
• Proven knowledge experience with Cloud based solution and hands-on solving technical issues
• Excellent communication and interpersonal skills
• Experience with customer support tools and technologies

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance