Customer Support Specialist

The Customer Support Specialist is a senior, non‐customer‐facing role within our European Excellence Hub, supporting Order‐to‐Cash (OTC) activities through strong system expertise and high‐quality data execution.

Requirements

• Strong working knowledge of Order‐to‐Cash processes
• Expertise in ERP systems (SAP or equivalent), CRM tools, and EDI environments
• Good understanding of pricing data and invoicing flows
• Strong attention to detail with the ability to work accurately with data
• Ability to prepare, maintain, and interpret operational reporting and KPIs
• Strong organizational and knowledge‐transfer skills
• Comfortable working in a back‐office, non‐customer‐facing role
• Fluent in English (written and spoken)

Benefits

• Private health insurance
• Annual performance‐based bonus
• Access to global learning and development opportunities
• Hybrid working model
• A modern and welcoming office in Vilnius