Product Support Scientist - ANZ

Oxford Nanopore Technologies is looking for a highly motivated and driven individual to join the Global Support team as a Senior Product Support Scientist. This role provides high-tier technical support to the Technical Services team, resolves complaint cases, and works closely with internal teams to bring forth customer-focused feedback and improvements to products.

Requirements

• MSc or Ph.D. degree in life sciences and molecular genomics or equivalent experience.
• 4+ years commercial experience in biotech/biomedical industry
• Prior experience in field or technical support, or customer-facing roles is a must.
• Prior experience in handling product complaints, doing risk assessment, and collecting product feedback with Product Management and internal teams including product development and Quality Assurance etc.
• Prior experience with sequencing technologies (from library prep to sequencing and data analysis) and genomics products.

Benefits

• Annual bonus
• Stock
• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Commuter benefits