Manager, Product Support Scientists EMEAI

Oxford Nanopore Technologies is seeking a Manager of Product Support EMEAI to lead the EMEAI Product Support team and ensure the highest quality of technical support, training, and consultancy to front-line support teams and key scientists. The role includes providing leadership, coaching, and performance management, as well as driving consistent troubleshooting and solution roll-out.

Requirements

• MSc or PhD in life sciences/molecular genomics
• Several years commercial experience in biotech/biomedical industry, genomics, or a relevant field
• Prior experience in field or technical support, or customer-facing roles
• Proven people management or strong team leadership experience
• Prior experience handling product complaints/escalations, conducting risk assessment, and working with Product Management and internal teams

Benefits

• Attractive bonus
• Excellent starting salary