Junior Mobile Core Support Engineer

We’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues that could affect customers.

Requirements

• Good understanding of Mobile Networks 2G/3G/4G/5G
• Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces
• Troubleshooting International Roaming issues (voice and data) reported by outbound subscribers.
• Working together with worldwide mobile operator engineers to make live tests and perform analysis to find the root cause
• Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
• Technical support to NOC engineers to analyze and solve issues.
• Liase with MNOs to represent the telecom team on the country.
• 10+ years experience working in a telecom environment doing L3 support or similar roles
• Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
• Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
• Analysis of signalling traces using Wireshark
• SS7 signalling network troubleshooting
• Proficiency with Grafana, Prometheus, ElasticSearch
• Basic Python / Linux / Bash knowledge
• Ability to work on a 24/7 on-call rotating roster
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Proficient English written and spoken

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance