Guest Service Representative

The Wayfarer SLO, a Tapestry Collection by Hilton, is looking for a Guest Service Representative to join the team. The Guest Service Representative will provide personalized service to hotel guests, answer inquiries, and assist with guest departures.

Requirements

• Maintain a friendly, cheerful and courteous demeanor at all times
• Communicate effectively with guests and fellow team members
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit
• Courteously answer inquiries and accept reservations
• Maintain good guest relations
• Operate the PBX equipment
• Control cash and credit transactions
• Process all guest mail, messages and faxes
• Contribute to and maintain established information and communication sources
• Provide assistance to other team members and departments

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program