Senior Customer Success Manager

This role is a Senior Customer Success Manager position at Pacvue, a leading software suite for eCommerce advertising, sales, and intelligence. The position requires in-person engagement in the Cincinnati area and involves managing a portfolio of clients, partnering with senior team members, and utilizing client management acumen to produce successful outcomes in a deadline-driven environment.

Requirements

• 3+ years of digital/search advertising work experience and domain knowledge
• 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
• Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
• Experience with social commerce platforms, like TikTok, a plus
• Customer success, consulting service or pre-sales experience and expertise a plus

Benefits

• Unlimited Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave