Help Desk Analyst 1
Padmore Global Connections LLCGeorgia, United States
Posted January 5, 2026
Contract / Temporary
About the Company
Padmore Global Connections LLC (PGC) delivers cutting‑edge technology and project‑management solutions from offices in New Jersey, Massachusetts, Virginia, and North Carolina. The firm specializes in project and program management consulting, datacenter migrations, government technology services, supply‑chain and transportation management, security‑technology consulting, and managed‑services consulting. PGC’s differentiated approach blends deep industry expertise with scalable, technology‑driven strategies that enhance operational efficiency and safeguard digital assets. Committed to excellence, integrity, and client satisfaction, PGC partners with organizations across sectors to drive sustainable growth and community impact.
Job Description
Help Desk Analyst 1 assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Provides technical assistance to both internal and external customers for tier one issues in a call center environment focused on customer service.
Requirements
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
- Preferred: 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10